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SPA - Implementation Payroll Specialist

at ADP

Posted: 1/18/2019
Job Status: Full Time
Job Reference #: 166473
Keywords:

Job Description

ADP Streamline Organization
Implementation Coordinator
Job Description


Overview:

ADP Streamline Service Organization is committed to providing World Class Service to clients by hiring, developing and retaining qualified service professionals; by treating each client contact as a service opportunity and by delivering outstanding customer care to client associates.

Role objective:

  • To stand as ADP single point of contact facing the Client for the implementation project.
  • To ensure the setup of the new client in consolidation Services systems (Reporting, Invoicing, Payroll Process Control, ...)
  • To fine-tune the coordination protocol with Partners Managers in triggering, track progress and closing the local implementation projects and the service delivery either with ADP countries or with external Payroll providers.
  • To facilitate efficient global implementation of ADP Streamline across the Client organization.
  • Monitor and manage the Client relationship and satisfaction at headquarters level during the implementation phase.
  • To solve potential issues that may prevent the satisfactory and timely completion of the global implementation.
  • To ensure a proper transition from implementation to service with the assigned Account Manager


Responsibilities:

  • To develop, produce and monitor a master implementation schedule to ensure timely achievements of all deliverables.
  • To produce project status reports satisfaction surveys and KPI's on service to conduct conference calls with the Client on a regular basis in order to ensure the relationship.
  • To setup the options for configuring the consolidated reports and exported data to be supplied to the new Client.
  • To survey each country after the "go live" payroll for feedback, evaluate the status of the payroll, check Client satisfaction and develop an action plan to resolve any residual issues.
  • To act from time to time as a sales support agent to advise on the fit of ADP Streamline solution to client needs at the selling process stage
  • To submit recommendations on how to improve the relationship with the client, related to implementation phase, with ADP Streamline partners.


Qualifications:

Experience/Skills:

  • Two years minimum experience in implementing or serving Payroll/HR related projects
  • Proven experience in Project management, project coordination
  • Perfect communications skills in Client facing context
  • Ability and enthusiasm in animating virtual meetings involving international parties
  • International culture and ability to work in a multinational environment
  • Efficient in at least English. Additional languages are pluses
  • Able to relocate


Education:

  • University degree or comparable education
  • Payroll (and HR) related training are advantage

Key Interfaces:

  • Manager implementation Coordination (functional)
  • Operations Director
  • HUB Coordinator (day-to-day operations)
  • Account Managers (client handover)
  • Partner Managers (partner issues)

Key Performance Indicators:

  • Number of concurrent implementations (entities/employees) monitored at the same time.
  • Number of open and resolved issues (CCM)
  • Amount of extra business acquired, sell more.
  • End-to-end duration of the global implementation. (start speed, from signature to go live)
  • Client satisfaction surveys on implementation.

Reporting Relationships:

  • Organization: ADP Streamline 
  • Supervisor: HUB Coordinator 
  • Location: Parsippany, US

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!