Job: Global Manager

Enter a world of opportunities at General Dynamics C4 Systems.

? from leading capabilities - like command and control, communications networking, computing and information assurance?

?.to the domains we cover: undersea, to outerspace, to cyberspace?

? to the markets we serve: U.S. military, federal agencies, coalition partners and commercial customers?

?to our customer and product support - from the earliest design stages throughout the product lifespan.

We provide our customers with the most advanced, highest quality solutions. Join the 10,000 employees worldwide who are redefining cutting edge technology and put your talent to work with exceptional results!

Essential Duties/Responsibilities:

? Provides overall vision, direction and goals for the world-wide Services teams.
? Works closely with Sales and Marketing leadership to establish routes to market, channel strategies, and derive associated Services forecast.
? Develops and drives the necessary sales processes and channel programs required to meet/exceed Services revenue goals.
? Drives the necessary processes and activities to ensure Services strategy and associated go-to-market plans are regionalized to fit specific needs and limitations within particular geography.
? Works closely with Services Marketing to develop and manage an effective pipeline for Services.
? Establish and manage the necessary budgets to support the strategic and operational goals.
? Develops and executes operations strategy and improvements plan in view of corporate goals and objectives.
? Monitors and provides regular reporting on key performance metrics including revenue, gross margins, services attach metrics, budgets, compliance, quality of service, customer satisfaction, employee development, and productivity/efficiency.
? Works closely with product development and manufacturing to drive the necessary plans and measures towards continuous improvements in product supportability/serviceability.
? Understands complex technology applications and functionality. Ensures optimal call center infrastructure design and management.
? Develops and maintains relationships with stakeholders including business unit leadership, partner vendors, ISVs, and industry peers. Ensures customer solutions strategy aligns with and supports the overall business objectives.
? Strives to create a work environment that encourages employee loyalty, recognizes both individual and team performance, and supports our core values and company brand.

Key Responsibilities and Skills
1. Leadership
* Entrepreneurial
* Passion - Continuous ambition to improve, grow and develop
* Ability to work collaboratively and effectively with sales team
* Ability to grow business
2. Thought Leadership
* Expert in the application of technology and creation of cost effective outsourcing and managed services solutions.
* Well connected in industry
* Outstanding communication skills (written, public speaking, etc)
3. Client Acquisition, Retention, and Development
* Skilled at customer acquisition, retention and development
* Skilled at understanding the customers served and why they buy the services
* Ability to generate leads through networking, referrals, campaigns, etc.
* Ability to develop clear value propositions for offerings (why should customers care?)
* Ability to develop clear differentiation
* Ability to articulate offerings and deliverables
* Ability to propose and sell
* Ability to show customers ROI for their investment
4. Practice Vision, Operations, and Profitability
* Responsible for profit and loss
* Ability to identify and form the right partnerships (external and internal)
* Responsible for service innovation
* Responsible to delight customers in the delivery of services
* Ability to recruit and develop team
* Ability to create motivated high performance team

Education:
Requires a bachelor?s degree in computer science, engineering or relevant field of discipline from an accredited college or university.

Experience:

B.S. / B.A. in Business Management, Engineering, or related field preferred. Minimum of 15 years of related experience required, preferably operational management experience in a Service based industry or in program planning/cost controls. Requires a minimum of six (6) years strategic leadership in customer service functions such as, call center, professional services, services marketing, or solutions development. Experience in managing global, multi-cultural teams and functions is highly desired.

Additional Knowledge, Skills and Abilities:
? Able to demonstrate a strong knowledge of and experience with continuous process improvement and quality measurement processes
? Able to apply operational knowledge of contact/call centers, back office administration, & training
? Able to demonstrate and apply