Job: Financial Aid Payment Processor

Financial Aid Payment Processor
Kaplan Division: Kaplan University
City: Fort Lauderdale
State/Province: Florida Position Type Full Time
Job Level: Some Experience

Job Description
Financial Aid Payment Processors participate in the day-to-day operations of processing Financial Aid payments for Kaplan College students, ensuring the timely requesting of student aid.

Typical activities for a Financial Aid Payment Processor include:
*Enter Prospective Student Data into the Campus 2000 system and other internal systems
*Acquire student data and reports from Edconnect and other internal and external systems
*Reconcile, cross-reference, and update data from reports to data in internal and external systems
*Maintain telephone coverage during assigned hours, including inbound and outbound calls with students and internal customers, including the Kaplan Higher Education Home Office
*Understand and answer general questions about the FAFSA and other Financial Aid documents, processes, and activities
*Examine each student file for complete and accurate forms relative to Title IV regulations
*Work with Financial Aid Officers and students to clear up discrepancies with data in student file
*Assist other members of the Financial Aid Department in printing, copy, filing, alphabetizing, mailing, categorizing, opening and distributing mail, and other routine and occasional activities
*Attend required training sessions
*Follow all Standard Operating Procedures
*Meet assigned productivity goals
*Assist in printing, filing, and other administrative duties as assigned by Senior Payment Processor, Sr. FAOs, Assistant Directors, the Director, or the VP in charge of Financial Aid
Experience Required:
*Must prove ability to use Microsoft Excel and to learn other systems
*Knowledge of Title IV regulations and the Campus 2000 system preferred
*College degree and experience as a recipient of government financial aid preferred
Position Requirements /Scope of the Job/ Skills Required:
*Must be able to work some evening and weekend shifts
*Must be detailed oriented and strong in mathematical and analytical skills
*Ability to follow processes, work effectively on a team, and maintain a positive attitude
Measurement of Success:
Financial Aid Payment Processors will be evaluated based on (a) their ability to learn required and updated processes and follow them correctly and productively; (b) their ability to work effectively on a team, both within and across Kaplan College and Kaplan Higher Education departments; and (c) their attitude and enthusiasm.