Job: Ah-Tah-Thi-Ki Museum Retail Store Manager

The Retail Manager will be responsible for overseeing the day-to-day management operations and activities of the Ah-Tah-Thi-Ki Museum store of the STOF. Ensure store remains compliant with established STOF Departmental policies and procedures. Plans and coordinates store operations, optimizes store sales and profitability. Supervises staff, work schedules, cash register (point of sale) operations and store inventory. Focus on providing customers with the most positive shopping experience.

Work closely with the Development Officer on the hiring and scheduling of staff. Ensures staff is trained in all key areas that pertain to the business. Works closely with Development Officer on all HR related issues.

Staff store according to events to ensure customer satisfaction.

Manage and motivate store team to increase sales and ensure efficiency and customer satisfaction.

Manage stock levels and makes key decisions about inventory/stock control. Analyze sales figures and forecast future sales volumes to maximize profits. Analyze and interpret trends to facilitate planning.

Review and record sales figures; perform data analysis and forward planning and prepare all required reports.

Manage work schedules, maintain time and attendance, and submit payroll on time and correctly.

Conduct annual performance reviews as well as any disciplinary actions. Encourage and coordinate training and professional development for staff.

Ensure that standards for quality, customer service, health and safety are met.

Keep Development Officer informed of all store issues and customer complaints. Recommend solutions and support implementation of new processes and procedures. Respond to customer complaints and comments.

Handle all promotional and marketing activities for the store in conjunction with the Museum marketing division. Organize special promotions, displays and events

Attend and participate in required Museum meetings and training classes as directed.

Update colleagues on business performance, new initiatives and other pertinent issues.

Tour the sales floor regularly, talk to colleagues and customers, and identify or resolve urgent issues.

Maintain awareness of market trends in the retail industry, understand forthcoming customer initiatives, and monitor what local competitors are doing.

Perform other duties as assigned

• Ability to supervise and train employees.
• Ability to make budget projections, analyze trends and provide ideas in clear and concise manner.
• Excellent mathematical abilities to reconcile sales, cash receipts and maintain books.
• Knowledge of accounting and bookkeeping principles.
• Familiarity with automated payroll systems or similar systems.
• Ability to plan, organize and coordinate work assignments.
• Knowledge of computer systems utilizing Microsoft software programs including excel spreadsheet applications.
• Ability to work independently.
• Strong organizational, problem solving and interpersonal skills.
• Ability to establish and maintain effective working relationships with others.
• Ability to communicate effectively in English, both orally and in writing.
• Ability to work a flexible schedule, work nights, evenings and holidays

Requires a Bachelor's degree, or equivalent, with at least 3 years of experience in retail operations or a related field. Familiar with a variety of the field's concepts, practices. Excellent leadership skills with the ability to effectively coach, mentor and motivate staff. Must be a team builder and able to relate professionally to all staff, management, customers and vendors. Computer literate with a working knowledge of MS Word, MS Excel. Must be familiar with point of sale systems, Quick Books POS preferred. Must be able to work holidays, weekdays, evenings and weekends. Able to travel to all STOF Reservations and other locations as necessary.